'Unlikely' that solar flares caused cellphone outage across US, NOAA says

AT&T is the nation’s largest cellular service provider, making up about 46.9% of the market share, according to Statista.

The Sun recently emitted a series major solar flares, but officials at multi-organizations, including NOAA, said the flares do not seem to have caused Thursday's nationwide outage of cellular service.

Solar flares are explosions of energy that occur on the Sun’s surface, often appearing as localized bursts of bright light. Although the energy they emit can disrupt technology on Earth and in orbit, NOAA's Space Weather Prediction said the recent flares and outage are unrelated.

"While solar flares can affect communication systems, radar, and the Global Positioning System, based on the intensity of the eruption and associated phenomena, it is highly unlikely that these flares contributed to the widely reported cellular network outages," they said.

According to NOAA, the first significant solar flare peaked at 6:07 p.m. ET Wednesday, while another peaked at 1:32 a.m. ET on Thursday and a third, classified as an X6.3 flare, occurred during the evening.

Solar activity is expected to peak in 2024 as what is known as Solar Cycle 25 reaches its maximum. 

A solar cycle is a sequence that causes a flip of the Sun’s magnetic field every 11 years. As the field changes, experts have long warned about fluctuations in the amount of solar activity and sunspots on the surface of the giant star.

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Many Americans woke up Thursday morning with no service on their cellphones. FOX Business reported that outages for AT&T customers, in particular, began about 3:30 a.m. ET, citing Downdetector. The number of outages grew to more than 73,000 customers by about 9 a.m. ET.

"Some of our customers are experiencing wireless service interruptions this morning," AT&T said in a statement released at 10:15 a.m. ET. "Our network teams took immediate action and so far three-quarters of our network has been restored. We are working as quickly as possible to restore service to remaining customers."

The number of AT&T customer outages dropped to just over 4,000 by 2 p.m. ET, according to Downdetector.

Other cellular providers stated that they were not affected by the outage.

"Verizon's network remains fully operational. Some customers may have experienced issues this morning when calling or texting those served by another carrier. Our network continues to function normally," said Verizon in a statement Thursday.

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"We did not experience an outage. Our network is operating normally. Down Detector is likely reflecting challenges our customers were having attempting to connect to users on other networks," said T-Mobile in a statement Thursday.

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More than 15 hours after the first outages, AT&T revealed that work on its network was to blame.

"Based on our initial review, we believe that today’s outage was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack.  We are continuing our assessment of today’s outage to ensure we keep delivering the service that our customers deserve," the company stated.

AT&T is the nation’s largest cellular service provider, making up about 46.9% of the market share, according to Statista. Verizon comes in second at 28.6% of the market, and T-Mobile comes in third with 23.5%.

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